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I asked the gentlemen if I would need a ticket, he responded that wasn't necessary. Well, clearly it was necessary at checkout.
No one communicated anything with us upon arrival at the valet area. I advised the Bellman that we had a vehicle valet parked and he just told us it would be taken care of.
Not the case. We were waiting there for almost 30 minutes until my wife decided to go talk to someone inside the office.
As I tried to get the attention of the valet supervisor, he dismissed me and gestured as if to wait. He continued to walk away.
He did not come back for several minutes. Never in my life, have I felt so humiliated and belittled. This is the customer service that your third party company provides to its guests?
This is unacceptable and demeaning. I am a woman of color and will not tolerate such actions taken against me.
He had absolutely no customer service skills and was extremely rude and disrespectful. The conversation with him was to inform him that better training should be given to his employees as they clearly gave the wrong information.
Instead, he decided to recite the policy. I understand what the policy is, that is not what I was trying to get out of the conversation, but he was not trying to listen to anything we had to say.
It escalated to the point where we had to walk away. Which at that point, the same gentleman, the Head of Security, that I had dealt with that morning came to us.
Kindly and respectfully he asked how he could help. Great attitude to diffuse the situation instead of escalating the situation by inadequate behavior.
This supervisor's behavior was demeaning and unacceptable. I expect to be treated as a human being with respect.
We spent thousands of dollars to make this special occasion epic, instead, it was one of disappointment and frustration.
Date of stay: November Rooms. Response from Guest Services Team, Other at Seminole Hard Rock Hotel Tampa Responded 26 Nov Thank you for taking the time to review your visit with us.
We are highly regarded for providing exceptional service, safety, and comfort for our guests and are sorry to hear that your experience was far from perfect.
We would appreciate the opportunity to discuss your experience with you in greater detail so that we may follow up with the episodes you reported.
Please contact us directly by email to feedback shrss. We hope to hear back from you soon. Orlandovips wrote a review Nov Orlando, Florida contributions 30 helpful votes.
Amazing stay in the newly built East Tower. King bed on the 15th floor. Room is very spacious, double sinks in the bathroom, frosted sliding glass door for privacy.
Hotel room very clean with sealed door to ensure you a piece of mind when you walk in. Hard Rock looks to be Super Bowl ready! Date of stay: November Trip type: Travelled as a couple.
Response from Guest Services Team, Other at Seminole Hard Rock Hotel Tampa Responded 2 Nov We hope to welcome you back again soon!
Dog wrote a review Oct Port Charlotte, Florida 1 contribution. Smoke, Smoke, Smoke. We stayed overnight on a Wednesday. First the good. Staff was very friendly.
Checkin was quick and we had a very nice room on the 15th floor of the east tower. We were able to checkin at am. Had lunch at the Hard Rock Cafe.
The service was excellent. Our server was friendly, attentive, and efficient. Had breakfast at Rise. Omelet was delicious and better than most other omelets we have had.
Service again was excellent. The server was friendly and efficient. Felt very comfortable with cleanliness at both establishments.
Overall we felt very safe and comfortable with the cleanliness protocols resort wide. Now the bad. The smell of smoke slams you in the face as soon as you walk in the door.
It is so bad my eyes burned. Earn Comp Dollars by playing slots, live table games and live poker with your Seminole Wild Card.
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GlobalBarbi wrote a review Dec Augustine, Florida 27 contributions 10 helpful votes. Big Disappointment. Pros: room cleanliness, valet service, and bell hops.
If I could give negative stars for everything else, I would. No mini bar available in the room. Rude cocktail waitress.
You have to wear a face mask when you eat and drink no joking. If you enjoy spending a lot of cash and being treated poorly, come here.
Read more. Date of experience: January Lolita R wrote a review Dec Palm Coast, Florida contributions 29 helpful votes.